Find answers to common questions about our services and offerings.
1. Billing & Payments
Subscriptions are quoted in Ugandan shillings and paid by mobile money or bank transfer. The team confirms the exact method with you before you start.
For more details on payment options, please refer to our pricing page.
To update your billing information, log in to your Allios account and navigate to the 'Billing' section in your account settings.
Here, you can update your payment method, billing address, and other relevant details.
Make sure to save any changes you make.
Refunds are handled on a case-by-case basis. Please refer to our Terms of Service for more information on our refund policy.
If you believe you are eligible for a refund, please contact our support team at [email protected].
2. Technical Issues
If you encounter a technical issue, please try the following steps:
Clear your browser cache and cookies.
Try accessing Allios from a different browser or device.
Ensure that your internet connection is stable.
If the issue persists, please contact our support team at [email protected].
3. Systems Available
Currently, Allios offers the following systems:
SwiftPlus: school management for secondary schools
EduNest: school management for nursery and primary schools
BizPOS: point of sale for shops
We are continuously working to expand our offerings. Stay tuned for updates on new systems and features.
To choose the right system for your business, consider the following factors:
Identify your business needs and challenges.
Evaluate the features and capabilities of each system.
Consider your budget and pricing plans.
Read reviews and testimonials from other users.
If you need assistance in selecting the right system, please contact our support team at [email protected].
Yes, we provide tutorials and guides to help you get started with our systems. Every product includes onboarding guidance, and the team can walk your staff through setup.
Additionally, our support team is available to assist you with any questions or issues you may have.
Yes, Allios systems offer various customization options to tailor the features and functionalities to your specific business requirements.
For more information on customization options, please contact our support team at [email protected].
Note: Some customization options may be limited based on your subscription plan.
For more details, please refer to our pricing page.
Yes, we offer a trial period for new users to test our systems and explore features.
The trial period duration may vary based on the system you choose.
Book a demo and we will set up a trial of the product you want to evaluate.
For more details on the trial period and its terms, please refer to our Pricing Page.
4. General
For more information about Allios, please visit our About Us page or contact our support team at [email protected].
Need More Help?
If you have any other questions, feel free to reach out to our support team.